Application Support Engineer

Role: Applications Support Analyst - 9 Month Fixed Term Contract Location: Fully Remote - Requirement to be in Leeds 1x per month Hybrid/Remote: Remote Package: £40,000 pro-rata An international leader in business services are looking for an Applications Support Analyst to join their Application Support team. The Application Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite. The client are looking for somebody with a strong background in: SQL CRM, ideally, InterAction or a legal specific CRM Jira ServiceNow Key Responsibilities - Applications Support Analyst Take ownership of incidents, problems, and requests, determining appropriate actions. Use ServiceNow for incident, change, and problem management. Assist with cross-skilling team members across multiple technologies. Progress support requests, keeping stakeholders informed. Liaise with developers and suppliers to address system issues and enhancements. Ensure tasks meet service and operational level agreements. Document work following required standards and tools. Develop hardware/software installation plans and follow specifications. Drive continual improvement, sharing insights to enhance team performance and maturity. Key Experiences - Applications Support Analyst Strong understanding of the fundamentals of infrastructure and system security Strong levels of customer service within IT Support Understanding of SLAs and OLA Desirable knowledge of a Windows Server 2012-2019 SQL CRM, ideally, InterAction or a legal specific CRM Jira ServiceNow We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.