Operations Manager

About Mitra bio At Mitra Bio, we're not just a skin diagnostics start-up – we're a skin revolution. Armed with the power of epigenomics, we're shattering the norms of skin health by unlocking precious biological insights non-invasively. Picture this: a world where skin data isn't a secret locked behind invasive biopsies. Our mission? To disrupt the status quo and liberate skin data from its biopsy chains. Diagnostics and groundbreaking treatments demand skin's innermost truths, and we're delivering – no scalpel required. We extract biological data from the skin using non-invasive sampling, next-generation sequencing and data science. The resulting platform is being used by some of the world’s leading skincare and pharmaceuticals to inform product efficacy and discovery of novel longevity molecules. We are a seed-stage company backed by Illumina, Oxford University, Innovate UK as well as ex-founders from Rodan & Fields (Unicorn skincare brand), Wayve (self-driving cars) and CoverWallet. We are a team of young innovators and scientists headquartered in London. The Role We are looking for an Operations Manager to support our leadership team to streamline company processes and execute projects so they are delivered with quality and on-time. You will work alongside the founding team to support multiple projects from legal, hiring, marketing, market research, project delivery and logistics. You will work with a variety of internal and external stakeholders and manage complex projects end to end. This is an exciting role where you will wear multiple hats as you will support the executive team on multiple projects. Prior experience, up to 3 years, at a start-up or fast-paced environment is required. Please do not apply if you do not have this experience. What you’ll do · Operational execution & Leadership : Running day-to-day activities and predicting the needs of the company as it evolves and take action ahead. Work alongside the founding team. To own activities across operations, administration, hiring, marketing, logistics, socials and office & lab management · Vendor and Supplier Management: work with suppliers and designers to respond to the Company needs · Project management : manage the end-to-end clinical trials processes and stakeholders; this involves management of timeline, logistics, supplies, invoicing, proposal write-ups, stakeholder management (e.g Pharma, CROs, hospitals, dermatologist, nurses) · Hiring : Assist the founders with hiring, screening candidates, conduct initial interview and organise follow-on interviews · Manage our social presence : manage website (WordPress), social channels, PR strategy, newsletter marketing · Logistics : Assist in shipment of sampling kits to clients, and on-boarding on clinical trials (SurveyMonkey, questionnaires, manage internal CMI and create CRM processes) · Market Research : Assist the CEO in market research, business development and occasionally grant writing What you’ll need - 3-5 years previous experience working in Operations roles in start-ups or fast-paced environment. Experience as management consultants is desirable. - BSc or Masters Degree in a related field. Degree in Biology, Natural Sciences, Genomics is preferred - Strong passion for operations, data, tooling, and drive to continuous improvement - You have incredible organisational skills and can juggle multiple projects at once with attention to detail - An analytical mindset and willingness to apply to day-to-day operations. - A team player mentality - you are motivated by shared goals - You are hands-on - You are passionate about skin longevity, genomics and public health What we offer - Competitive salary depending on experience - 25 days of holidays excluding bank holidays in the UK - Hybrid working structure: We offer the team the option to work from home 2 days a week (Please do not apply if you wish to be 100% remote) - Share options package, so you can own part of the company - Great interdisciplinary team working to solve one of the hardest problems in dermatology