Business Operations Manager

Here at The Watercress Line, we are looking for a Business Operations Manager to join our team based in Alresford. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £42,000 - £46,000 per annum plus benefits! The Watercress Line is a heritage steam railway operated by award-winning volunteers and supported by paid staff, bringing smiles to faces through the beautiful Hampshire countryside for 50 years. It is a not-for-profit organisation funded predominantly from its train operating revenues, and supported by a charity, the Watercress Line Heritage Railway Trust. Benefits you will receive: Discounted mainline travel after one year of service Discounts at our catering and retail outlets Employee Assistance Programme for free personal, legal, emotional and financial support. About the Business Operations Manager role: We are looking to recruit a Business Operations Manager who will be accountable for the commercial activities of the Watercress Line and the smooth running of business operations. Working hours: 40 hours per week (with 30 minutes paid break). On site working with occassional home working. 5 days over 7, regular weekend, evening and holiday working will be required. Key responsibilities as a Business Operations Manager: Being accountable for the delivery of all revenue lines including standard travel; station catering and retail; public and private events, and dining, event and experience trains. Managing the process of defining and agreeing the annual activity programme in advance of the budget process to aid forward planning. Overseeing the delivery of the marketing strategy Managing the sales function across all commercial activities and ensure an active pipeline of group sales activity. Reviewing and setting up appropriate commercial and operational systems to ensure the smooth day to day running of the Watercress Line Managing the annual budgeting process for all business operations, delegating and mentoring as appropriate Ensuring that all capital investment projects are managed to recognised standards Assisting the Managing Director in setting the annual business objectives and developing these into the budgets and programmes Contributing to strategy planning Working to control operational costs and manage resources whilst maintaining standards of productivity. Skills and experience required as our Business Operations Manager: Demonstrable track record of both analytical and commercial thinking. The ability to produce, analyse and report on financial information and management accounts Proven ability to lead on organisation-scale strategic projects in digital and systems change Experience of building compelling business cases, supported with a robust financial case Demonstrable track record of leading change in a sensitive and collaborative way Demonstrable experience in developing and delivering projects on time and budget. Committed to working in fast-paced, agile environments, bringing positivity and optimism Excellent interpersonal, negotiation and influencing skills Effective communication style Knowledge of current H&S regulations, particularly in public facing activities Good familiarity with an EPOS system at the management level. Full Driving Licence If you feel you have the skills and experience to become our Business Operations Manager, then please click “apply” now – We’d love to hear from you