Estimates Controller

An award-winning commercial vehicle maintenance company are looking for an Estimates Controller to join their busy office based in Wednesbury. This is an exciting and fast paced role; the successful candidate will be a confident communicator and able to prioritise a busy workload. The role holder will be responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our client’s and their customers. Duties include: • Identifying and sourcing obscure parts/equipment that the company hasn’t encountered before (Google/Search Engines/direct with suppliers etc) • Collecting and evaluating data to estimate parts, equipment, and labour to complete a follow up repair • Sending quotes to customers, answering queries and handling authorisations. • Work closely with suppliers. • Responding to customer, colleagues and client’s telephone calls in a professional courteous and efficient manner. Quickly assess detail of the requirements, • Update customers and internal colleagues clearly articulate next steps and actions being taken in an efficient and timely manner. • Check details of all ongoing events, for status of VOR awaiting Parts, update status and confirm accurately and clearly to allow the customer to be updated. • Check engineer job sheets to verify all parts required. • Make clear notes to job sheets for parts colleagues to order and ship the correct parts. • Work closely with Engineers – come up with a methodical approach to problem solving. • Ensure email in-boxes are handled efficiently and effectively, taking appropriate action to address issues raised. Report all incidents to a line manager. Person specification: • Excellent communication abilities • Great customer service skills • Proficiency in Microsoft Office suite • Good numeracy skills • Strong organisational skills & attention to detail • Previous experience in an Estimator Role in the commercial vehicle or Automotive Industry (desirable)