Product Operations Coordinator

Infinigate Cloud is seeking 2 new Operations Professionals to join their close-knit and welcoming Product Operations team based in Fareham. This team is growing due to an exciting European expansion and these newly developed positions are pivotal to supporting key internal and external stakeholder integrations. These varied roles are a fantastic stepping stone for growth and development with Infinigate Cloud. If you are from a technical support, project or technical administrative background, this exciting opportunity could be your next career step!This role requires an excellent attention to detail with high delivery standards and exceptional time management skills. You will be self driven with automated day to day behaviours and great communication skills as the role will be required you to liaise with key stakeholders across the business and support the rest of the Product Operations team in doing so. This will ensure that the Product Operations team have a deep understanding of the business strategy and needs, which must be considered and managed to ensure that the delivery of the associated CORE configuration aligns appropriately. Duties & Responsibilities• Responsible for the administration of the Infinigate Cloud Catalogue(s) and price management system(s) to keep all information current and accurate e.g., Infinigate Cloud Partner Portal & CRM. • Support the team in the delivery of the CORE configuration of Vendor Connect packages. • Assist in the ongoing administration of the CORE Marketplace, helping to enable promotions agreed with Product team, update Carousels and remove/ add Product pages • As a team, help to support the expansion of Infinigate Cloud into new markets/ Operating Units and assist with new vendor onboardings • Support the business and relevant teams in their endeavours to understand the CORE system and it’s configuration. Upskilling and providing additional details where possible/required. • Fulfillment of specific Partner Integrations such as Branding, Identity and supporting with Core as a Service requests. • Support the handling of the associated Product maintenance and service status notifications from Connect vendors. • Responsible for maintaining CORE related content on the Infinigate Cloud Partner Portal such as guides and documentation • Proactively maintain the team internal mailbox and ensure all emails are logged and answered within SLA • Support your co-workers by handling internal questions and walk-ups, using other team members for assistance where neccessary • Proactively make every effort to understand the technology being used in order to understand and question requests from stakeholders, specialists and technical staff to evaluate what is reasonable or possible. General Skills• GCSE Maths and English, level 4 or grade A to C (or equivalent). • Competent PC user with excellent Microsoft Office suite skills. • A keen interest in technology, the benefit of cloud and how it is helping shape our personal and professional lives. • Good coordination and planning skills with a high level of attention to detail • Excellent interpersonal, communication, negotiation, and presentation skills Personal requirements• Passion for product management and meeting or exceeding targets • Solution focused, takes accountability for own actions and constantly strives for greater results. • Autonomous self-starter, able to acquire and retain new knowledge and skills quickly • Confident and professional with excellent interpersonal, negotiation, communication and presentation skills • Customer and stakeholder focused Benefits • £26,000 - £32,000 salary per annum • 25 days annual leave rising to 28 days with length of service plus bank holidays.• Day off on your birthday.• Life assurance of 4 x basic salary and group income protection from start date.• 5% employer matched pension contributions after 3 months service.• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.• Hybrid working arrangements and standard office working hours are 9am – 5.30pm • Employee assistance programme for practical and emotional support.• Free parking and complimentary refreshments onsite.Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at [email protected] you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting ‘Project Operations Administrator’ to [email protected].