Field Resource Scheduler

Purpose of the Role * The Field Resources Scheduler works as a member of Scheduling Team that does the scheduling and completion monitoring of all our Service Appointments, ensuring a good customer service to clients, contractors and colleagues * Responsible as a team member for scheduling all work orders across the various services, in an efficient and cost effective manner. Specific Responsibilities & Accountabilities * Monitor Salesforce cases to ensure all queries are being dealt with in a timely manner * Ensure all work orders, maintenance plans, etc… are set up smoothly from point of order, and adapted over time for recurring work to reflect site requirements * Using the Salesforce Field Service system ensure all work orders create service appointments and are assigned to an appropriate field resource, and are carried out to the customer’s expectations * Ensure that the parameters for our field resources such as skill levels, locations, post code availability, availability, etc… are up to date * Ensure the field resources have all the information necessary when they are on site to carry out our services * Provide administrative support as required, including dealing with customer and field resource queries by phone and email * Work using the Salesforce Field Service functionality to ensure schedules are fully optimised, and work is being dispatched correctly * Reallocate work in the case of cancellations, abortive visits, operative sickness, or holiday cover * Build relationships with field resources to ensure ongoing resource reliability and capacity * Ensure that our data is correct and where necessary work with all our resources to further enrich the data we have in the system to improve our customer experience and our responses to issues in a more efficient manner. * Undertake any additional tasks/responsibilities as requested by the Resource Manager Education & Qualifications Essential Excellent Customer Service Experience Client Management and Strong People Skills Experience of Working with Data Bases Exprience of Contractor Rlationships Good Working Knowledge of MS Office Excellent Communication Skills, Verbal and Writtern Initiative and Self Management Excellent Organisational Skills Willingness to Learn Desirable Tertiary Degree Level (Maths, Sciences, Data Science, Computing) or equivalent Salesforce, Tableau, AWS Qualifications Technical Experience Previous Experience of Working with Logistical Scheduling Working Knowledge of Basic Financial Processes Benefits 25 days annual leave increasing 1 day per year to 30 days reached 3 x Salary Life Assurance Hybrid working Employee Assistance Program Travel Expenses