Lead Data Designer re

1 day per week in Glasgow. Initial 6-month contract Our client is embarking on a comprehensive review of their Identity & Access Management (IAM) capability, and is looking for an experienced IDAM Lead Service Designer to play a pivotal role in shaping this transformation. You'll work alongside subject matter experts (SMEs), consultants, and senior responsible officers (SROs) to map out the "As Is" and "To Be" service journeys, delivering a strategic solution for IAM that drives operational excellence. As a Service Designer in this project, you will: Design concept journeys, blueprints, and roadmaps that clearly communicate the service's transition, identifying and addressing pain points along the way. Facilitate workshops with SMEs to map the end-to-end journey across technology, business, and design. Define and enhance behind-the-scenes processes and support functions to streamline the service design. Manage and maintain comprehensive service design documentation that meets industry standards. A detailed map of the current 'As Is' IAM Service, including pain points and JML process recommendations. Service blueprints for the 'To Be' IAM process, covering Front Office, Back Office, Systems, and Data. Design specifications, outlining service delivery guidelines such as tone of voice, visual identity, and user experience standards. An implementation plan with timelines, resources, and team responsibilities for rolling out the new service. An evaluation framework for assessing the post-launch effectiveness of the IAM service, with feedback loops for continuous improvement. A final comprehensive report, summarizing insights, findings, and recommendations for service improvement. A minimum of 5 years experience in Service Design, with a strong portfolio showcasing your impact. Expertise in driving business outcomes through service design in a Government Digital Service (GDS) environment. Proven experience in user research, customer journey mapping, service blueprints, and facilitating workshops. The ability to manage multiple projects concurrently and communicate complex ideas to non-technical audiences. Proficiency in designing IAM solutions using ITIL guidelines. Experience working within the public sector and IAM-related projects. Familiarity with data and digital product services. This is a unique opportunity to be at the forefront of a significant IAM transformation. You'll be part of a collaborative and innovative environment, driving forward a strategic solution that enhances user experience and operational efficiency. If you're passionate about service design and have a proven track record of delivering high-quality IAM solutions and helping shape the future of IAM.