Service Desk Administrator Required - Immediate Start

Dynamics 365 CE Support Analyst – D365 CE, Microsoft Dynamics 365, Customer Engagement, Technical Support, Troubleshooting, System Configuration, User Training, Issue Resolution, System Upgrades, Enhancements, Client Support, CRM, Platform Maintenance, User Assistance, Data Management, Integration Support, Software Updates, Service Desk, Help Desk, Functional Support, Systems Admin, Systems Analyst – Permanent – South England – Hybrid - £70-£80K per annum One of our clients is looking to recruit a Dynamics 365 CE Support Analyst to play the role of primary support and champion of their Dynamics 365 platform. This role will support the D365 CRM, specification, UAT, change requests, and the adoption of the platform. Previous experience as a Business System Analyst preferably with CRM and Microsoft Dynamics CRM Business Analyst experience Technical document writing for CRM requirements / specification Experience in UAT Work closely with business and IT stakeholders to elicit business requirements and draft agile epics and stories. Develop technical, functional, and strategic artefacts such as solution diagrams, business requirements, and business cases to support delivery of the projects across the SDLC. Lead/facilitate planning events to elaborate, define accurate acceptance, prioritize, size, and schedule stories into sprints. Participate in the testing and validation of system enhancements and upgrades, ensuring they meet business requirements and adhere to established quality standards. Conduct interviews and facilitate workshops to elicit business requirements. Compose user stories featuring well-defined acceptance criteria that will build the framework upon which software development decisions are based Facilitate timeline estimate conversations and schedule ad-hoc meetings as required Own UAT end-to-end (UAT plan, data requirements, scheduling, meeting invites, daily defect triage calls, support & fixes) Work with technical and development staff to conduct unit, system, and user acceptance testing. This includes developing and publishing test specifications, preparing test data, and creating user acceptance testing documents. Test out functionality changes and perform impact testing on work before release for user testing. Design, develop, document, and implement solutions in accordance with user requirements within project specifications. Prepares project documentation and meeting minutes. Conduct end user training for global users Location: Hybrid, South England Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: