Contract Cleaning Manager

Role: Contract Cleaning Manager Salary: £35k-£40k plus benefits including company car + bonus Job Status: Permanent/Full-Time Location: London Vacancy Reference: VR/05210 Role Description: Our client, an industry accredited professional cleaning and support service provider, has an exciting opportunity for a Contract Cleaning Manager to join their Team delivering service excellence to clients across every sector in the UK. Founded on building and maintaining excellent long-term relationships, our client offers first-class customer care, listening to customer needs and delivering a tailored service to achieve fantastic results. As Contracts Manager, you will be client-focused, ensuring queries are managed in a timely fashion, and maintaining high standards of customer service. This is a great opportunity to join a company who not only has their clients' needs at heart, but one who truly believes in their team members, and the importance of caring for their staff. Responsibilities: * Coordinate the operations function ensuring client satisfaction at all sites - this will involve regular travel to attend sites as required, or as directed * Responsible for dealing with client queries as soon as possible * Keep records up to date and adhere to management systems * Audit and inspect quality of work and report within set framework * Operational planning at contract level with responsibility for contract start up, performance and termination * Communicate with colleagues. Be able to assess when to escalate matters and report issues that require escalation to the Managing Director * Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure * Manage control of stock ensuring that correct stock products and levels are available for staff * Ensure the timely collation and reporting of management information including, payroll information, key performance information, service level agreements and quality audits * Timely assessing of sites to provide quotations for ad hoc jobs for existing and new clients * Understand the impact of costings and budgets in contract decision making and coordinate discussions and negotiations with finance managers to ensure key factors are identified * Manage directly employed operatives including recruitment and selection, training, performance management and staff retention * Ensure that all statutory, regulatory and company policy requirements are implemented monitored, managed and achieved * Promote safe working practices, provide employees with thorough Health & Safety training, maintain all training records so they are up to date * Ensure that all injuries, accidents, near misses and dangerous occurrences are appropriately investigated and that the agreed actions are routinely monitored Requirements: * Management experience in the service sector, preferably cleaning * Valid full driving licence - essential * Highly skilled people manager * An in-depth working knowledge of the cleaning industry * Working experience of H&S practices and conducting risk assessments * Ability to manage change through well-developed analytic and problem solving ability