Software Support & Coding Specialist

Fintech Firm is hiring for an Application Support Engineer for their team based in London. This is a permanent role. The role offers a hybrid model with 2 days in the office and 3 days working from home. You will ideally have previous Financial Services experience or an interest in the Financial Technology area and between 1-3 years experience in an application support-related role. The salary on offer is between £40K - £55K, depending on experience. They are looking for an individual with experience of diagnosing and troubleshooting software related issues. Troubleshooting software related issues. • Providing Helpdesk contact and liaison for support queries. • Handling of helpdesk and support queries to determine severity and response criteria. • Enforcing support processes and ensuring adherence to our SLAs. • Managing and prioritizing raised tickets (JIRA Service Desk), ensuring they are resolved in a timely manner. • Assisting with defining and documenting support processes and standards. Linux / command line • SQL • AWS • Python • Jira, Confluence, agile workflow Please apply for immediate interview!