Customer Services Co-ordinator/Admin

Customer Service Executive - Malmesbury  £25,000 - £27,500 We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Operative to join their customer services department.   You will effectively managing the customer journey from a 1st point of call, issuing support and referring to selected departments. Through-out this role you will be managing a portfolio of customers ensuring site safety and management of these.    Containing varied responsibilities for the hungry candidate to get stuck into this role. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.     07:00am - 19:00pm. On a 4 on and 4 off rota providing perfect work life balance.    Benefits our client offers permanent staff shows below:  10% annual bonus scheme 20 day annual leave entitlement and bank holidays  Life Insurance  Free onsite parking  Company pension scheme  Joining a fantastic company culture all working towards a joint goal   This Customer Service Executive role will hold the below responsibilities:  Managing customer relationships arranging quotes and relationship management  Deal with inbound customer enquiries  The processing and action of work orders compiled by their clients Managing a portfolio of clients requests and provide aftercare  Dealing with invoice queries and issuing customer invoices General administration duties Handling of complaints in accordance with the agreed escalation process  The ideal candidate for this Customer Service Executive role will hold the exposure and skillsets below:  Previous exposure within an administrative or customer service role is essential  Naturally a confident communicator with the ability to build secure relationships  A progressive and professional mindset with the want to grow  Previous experience with invoicing or customer queries would be advantageous Excellent Attention to detail Competent in Microsoft office and outlook Able to multitask and prioritise workload Full UK Driving License  Locality: Chippenham, Cirencester, Royal Wootton Bassett, South Cerney, Stroud, Tetbury