Field Service Engineer - Cardiff

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes: NP4,NP10, NP11, NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF34, CF35, CF62, CF63, CF64, CF72, CF83.

Join our team of Field Service Engineers (internally you'll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.

We're looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10 hour shifts.

No two days are the same, so you will always be learning and finding new challenges.

Be the expert in installations, fixing faults and delivering great customer service

Diagnose errors and technical problems and determine appropriate solutions

Document processes and follow company standard procedures and protocols

Collaborate with the technical team and share information across the organisation

Who we are

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

A UK Manual driving licence

The other stuff we are looking for

Be comfortable working at heights and outside in all weathers

Someone who enjoys problem solving and finding suitable solutions for customers

An individual who can build great relationships with customers

An organised individual with a customer-focus, who is motivated to help others

What's in it for you

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

A competitive salary of £29,000, £2,500+ On target earnings, plus a company van

25 days of annual leave, including your birthday

A first-rate pension programme with up to 10% matching contributions

The ability to buy and sell up to 5 days of leave to suit your individual needs

Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance

Life insurance and a healthcare plan

Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)

Want to learn more about our benefits? You can check them out here.

Next steps

If you think you've got some valuable skills to offer us and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps of the process, if successful, will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.