Logistics Program Manager - Fleet Delivery and Redeployment (Hiring Immediately)

The Global Fleet & Products (GFP) team within Amazon Last Mile Logistics islooking for a data savvy Program Manager to own our European idle fleetinventory and redeployment performance analytics, which is the very startingpoint of our physical supply chain efficiency. At Amazon, were working to bethe most customer-centric company on earth. One experience that we’reconstantly improving is how we fulfill and deliver orders right to thecustomers doorstep. Our goal is to exceed the expectations of our customersby ensuring that their orders, no matter how large or small are deliveredwhere and when they need them, as quickly, accurately, and cost effectively aspossible. To meet this goal, Amazon is continually striving to innovate andprovide best in class delivery experiences through the introduction ofinnovative new products and services in the Last Mile Delivery space. Fleet isa highly visible program (internally and externally) with exciting capacityand availability challenges requiring constant supply chain agility andefficiency improvements. This is an interesting opportunity to have a key rolein the rapidly growing Amazon Logistics organization and work backwards froman ambitious North Star to deliver the right vehicle, at the right condition,at the right time, to the right DSP. Within our fleet supply chain, the Redeployment process consists incollecting, inspecting and refurbishing vehicles formerly operated by DeliveryService Providers (DSP) and delivering the vans again to a new or expandingDSP. The Program Manager will be responsible for driving compliance,qualityaccuracy and automation for our redeployment inventory. This iscritical in order to build a single source of truth input to be consumed forour planning cycles, downstream deployment operations and cost control. Key job responsibilities Starting from a current state where the Fleet Delivery & Redeployment teamconsumes an array of reports from our Fleet Management Company (FMC) partnersprovided at country level, the Program Manager will lead change towards astandardized and centralized reporting at VIN level, and will work towardsmetrics alignment and integration to our worldwide fleet reporting tools,inclusive of data ingestion, validation and publication in dashboards tosupport planning and operational decisions. It also includes cost controllingactivities in partnership with our Central Operations team and Financebusiness partners, to monitor actual vs planned recurring and non-recurringcosts of vehicles within the redeployment cycle. The program manager will directly impact key metrics related to i) on-timedeployment collections, ii) Turn around Time per redeployment processsegments (collection to inspection, inspection to repair completion, deliveryinstruction to actual delivery), iii) quality escalations vehicles off road,iv) customer satisfaction, v) cost deviations. This is a pan-European role involving both deep analytical skills andinteractions with both external (FMC central and local teams) and internal(fleet scheduling, central operations, finance) stakeholders. You need to becomfortable handling highly complex relationships with external stakeholdersand coordinating multiple internal Amazon teams to achieve your goals. Anideal candidate will be analytical, resourceful, customer-focused, teamoriented, and will have sufficient proficiency in data manipulation and dataarchitecture to move forward with autonomy. A day in the life Some of the key job functions of this role are: • Owns internal EU and WW GFP business review data consolidation and deckpreparation • Leads reporting consolidation effort, sets data validation mechanisms,defines automation entitlement and raises change requests to support businessneeds • Supports Redeployment operations by enabling FMC performance monitoringagainst contractual SLAs • Supports forward-looking delivery planning with reliable stock report andperformance metrics • Collaborates with worldwide teams (GFP Analytics specifically) to buildinnovative solutions such as Amazon Asset Platform inventory • Owns cost controllership and reconciliation activities related to a fleet of30k vans across 9 countries , liaising with internal and external finance andleadership teams About the team The Fleet Delivery and Redeployment team is one of the six Fleet Procurementand Capacity teams within EU Global Fleet & Products (GFP). We are responsiblefor the physical supply chain of all fleet programs (branded vans & cargobikes, rentals). Our north star is to build a lean and unified supply chainfor fleet programs, with standardized processes and communications, to providea seamless experience and pick updeliver the right deliver, fromto the rightDSP, at the right time, in the right condition. ### BASIC QUALIFICATIONS• Bachelors degree or higher. • Experience in aggregating information and communicating effectively tointernal and external stakeholders. • Solid ownership and deep dive capabilities • Comfortable with communicating and liaising with senior leadership • Great analytical orientation; comfort using databases and analytical toolsand making data-based decisions. • Proficiency in excel and capacity to handle SQL queries • Comfortable in different roles, sometimes supporting, sometimes leading andhas the ability to “roll up their sleeves” and jump in if needed ### PREFERRED QUALIFICATIONS• MBA or Masters in in a related field • Experience working with distributed teams, often in different regions • Proven ability to manage complex supply chain or distribution operationswith multiple internal and external actors. • A record of accomplishment in delivering results in a scrappy, ever-growingenvironment. • Fluent English is required; in other European languages will be a plus Amazon is an equal opportunities employer. 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