Service Desk Analyst

As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT' An exciting opportunity has been created for a Service Desk Analyst to supplement the existing Service Desk team. Why join us? Sir Robert McAlpine is celebrating 155 years of history, as a family owned business that has stayed true to its values. Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. As a Service Desk Analyst, you will be responsible for: Troubleshooting IT issues and requests – the day-to-day operational resolution of technical support issues Maintaining & promoting use of Knowledgebase Monitoring Service Desk statistics to improve efficiency Working closely with other Analysts and Teams to help resolve issues and improve support responses Back filling/providing cover for other Analysts Effectively capturing information if a ticket needs to be escalated to another team Learning from other teams and cross training knowledge back into Service Desk team The ideal candidate must have the following skills: Strong analytical skills and solution driven Patient and understanding to customer needs Strong communication skills at all levels Ability to prioritise Willingness to adapt and learn Technical skills and knowledge Active Directory Windows client (10) and Server OS Networking knowledge (LAN, WAN, etc) Android OS Knowledge of Microsoft cloud products (O365) Minimum 2+ years IT support experience Desirable: IT related qualifications Root cause analysis skills MS Technical Certification ITIL Knowledge Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don't meet every single requirement, we'd still love to hear from you. Especially if you're part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team