Customer Services & Administration

Customer Services & Administration Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices after probation Location :Portsmouth Salary : £23500 plus an opportunity to earn an additional 5%  Plus, Fantastic benefits Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm   Dynamite Recruitment is proud to be recruiting for a client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor and Administrator to join the business.   As a Customer Service Advisor and Administrator , you will work within a specialist team    Key duties will include You will be speaking to customers on the phone, as well as dealing with service and repair centres, body shops, and mobile repairers You will take accurate information whilst processing the details onto the system You will data process highly important data using excel You will manage multiple emails / a busy inbox and be able to prioritise and work to deadlines. You will chase garages for updates on vehicles and manage any expectations and issues that may arise You will complete high volumes of administration, updating spreadsheets, managing an electronic booking system , producing legal certificates and documents and updating client records with accuracy   The ideal Customer Service Advisor / Administrator will have / be   Previous experience of managing customers via email and on the telephone. Will have the ability to multitask Will be well organised Will have the ability to take down information quickly and with accuracy Will be fully competent in using Microsoft Word and Excel Will have excellent attention to detail Will have good administration skills Will enjoy being busy   Benefits include Hybrid working  Pension - up to 15% contribution  Employee car scheme Well being hours  Employee car scheme  Gym memberships  Car schemes  Holiday of between 25- and 30-days dependent on level of service  Enhanced maternity , paternity and premature baby leave  Learning hours And several more      To be considered please submit your CV asap