Experienced IT Support Analyst

I am proud to be partnering with this prestigious client within the Education sector on their quest to recruit an experienced IT Support Analyst to join their dynamic team, providing first, second, and third line IT support to the school community. You will play a key role in supporting the IT Operations Manager in the building, deployment, and maintenance of essential IT services. Key Responsibilities: Provide comprehensive 1st, 2nd, and 3rd line IT support to staff and students. Assist the IT Operations Manager in delivering and maintaining the school’s IT infrastructure. Troubleshoot and resolve issues related to networks, hardware, operating systems, and applications. Administer Active Directory, Microsoft 365, and Mobile Device Management (MDM). Configure cyber security measures for clients and servers. Support the school's wired and wireless IPv4 networks. Essential Skills & Experience: A minimum of 3 years’ experience providing 2nd or 3rd line IT support. Experience with industry-standard service desk systems. Strong knowledge of Windows 11 client and server operating systems. Relevant qualifications (e.g., Microsoft, CompTIA, Cisco, Aruba certifications). Excellent troubleshooting and fault-finding skills across networks, hardware, and software. Familiarity with Active Directory, Microsoft 365, and MDM administration. Cyber security configuration experience for both clients and servers. Personal Attributes: Enthusiastic approach to learning new skills and technologies. Excellent technical and interpersonal skills, with the ability to communicate effectively with non-technical users. Strong verbal and written communication abilities. Team player ethic with a proactive, self-starting attitude. Ability to work independently, prioritize tasks, and meet deadlines. Adaptable and open-minded with a flexible approach to work. If you are a highly motivated individual with a passion for IT support and a desire to contribute to a thriving educational environment, we would love to hear from you.