Complaints Administrator

About Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our team in Northwest London. In this role, you will be the first point of contact for residents and clients, providing effective resolutions to their issues. You will play a vital role in ensuring the smooth operation of our projects through effective communication and management of various administrative tasks. Key Responsibilities: * Serve as the primary point of contact for residents. * Addressing inquiries and complaints with professionalism and empathy. * Schedule and coordinate repairs for engineers and tradespeople, ensuring timely responses to requests. * Manage and develop multiple project trackers to accurately reflect the status of ongoing projects. * Maintain frequent communication with site management to ensure project trackers are up to date. * Create and maintain various data streams within in-house systems and databases for accurate reporting and analysis. * Provide first-line support for inquiries and complaints, ensuring timely and effective resolutions. * Perform general administrative duties as required by the contract to support team operations. Desired: * Longevity with current/recent employer. * Based in Northwest London or can reasonably commute. * Strong communication skills with the ability to engage confidently with diverse stakeholders. * Proficient in computer applications, particularly Excel and project tracking tools. * Experience in construction, social housing, or maintenance preferred but not essential. * Background in complaints management, planning, logistics, or similar fields is advantageous. * Strong organizational skills with the ability to manage multiple tasks and priorities effectively. What We Offer: * Competitive salary with performance-related reviews. * Opportunities for growth and advancement within the team. * Extensive corporate benefits, including a pension plan and health and wellness programs. * A robust range of learning and development activities to support your career progression. * Industry-leading family leave benefits, including 26 weeks of fully paid maternity leave and 12 weeks of fully paid paternity leave. How to Apply: If you are interested in this opportunity and believe you have the desired attributes, please send an up-to-date copy of your CV