Service Advisor

Job Title: Service Advisor Location: Chippenham, Wiltshire Job Type: Full-Time, Permanent Working Hours: - Monday to Friday: 8:00am – 6:00pm - Every second Saturday until 1:00pm Salary: £28,500 (with a monthly bonus & service plan commission) About the Role: Actio Recruitment is supporting our automotive client in Chippenham in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover. Key Responsibilities: • Handle all service telephone and walk-in enquiries. • Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required. • Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system. • Manage the handover and administration of Customer Service Vehicles. • Clearly explain completed work to customers, ensuring their full understanding and approval. • Address any customer dissatisfaction in liaison with the department manager, following dealership procedures. Requirements: • Strong customer service and communication skills. • Experience in a similar automotive role preferred. • Excellent organisational and time management abilities. How to Apply: Send your CV to action recruitment or apply today! Actio are an equal opportunities employer and a recruitment agency