Interim 1st Line Support Analyst

Technical Analyst (1st Line Support) 3 month contract with scope for extension Newport (based on-site full time) £(phone number removed) equivalent Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work environment with plenty of opportunities for growth. Your Role: * Be the first point of contact for customers, managing and resolving tickets via phone, email, or portal. * Diagnose and troubleshoot issues, escalating complex problems to senior teams. * Support systems including physical servers, virtualized environments, network devices, and workstations. * Liaise with third-party providers and vendors for effective issue resolution. Your Skills & Experience: * Previous experience in a Managed Service Provider or Technical Support team. * Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management. * Familiarity with ticketing systems, incident management, and basic SharePoint administration. * Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential. Take the next step in your IT career with us—apply today