Head of Service Engineering

Head of Service Engineering We are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. As we transition from R&D to full-scale manufacturing, we seek an experienced Head of Service Engineering. We are currently seeking a highly skilled and motivated Head of Service Engineering will serve as the primary interface between the hardware engineering team and the field service team. As an individual contributor, this person will be the most senior point of reference and knowledge for the service community and will participate in and influence the design and manufacturing process to deliver better service outcomes. This role involves overseeing complex robot repairs, developing maintenance protocols, and ensuring the ongoing reliability and performance of our robots. We are looking for individuals with hands-on experience, and a proactive "get-things-done" attitude, who excel in both long-term strategic planning and day-to-day execution of practical tasks. This position requires in-person presence in Norway. We offer assistance with relocation for successful candidates. Responsibilities: Serve as the primary interface between hardware engineering and field service teams, facilitating communication and collaboration. Participate in and influence the design and manufacturing process to enhance serviceability and reliability of robots. Oversee complex robot repairs and ensure timely and effective resolution of technical issues. Develop and implement maintenance protocols to ensure ongoing robot reliability and performance. Monitor and analyze service data to identify trends and areas for improvement. Ensure compliance with all relevant safety and quality standards. Provide technical training and support to field service technicians as needed. Work closely with the Field Service and Customer Experience Manager to ensure seamless integration of service operations. Drive continuous improvement initiatives to enhance service quality and efficiency.Reasons to apply: You can shape the future of humanoid robots You will have the autonomy to improve all aspects of your technical skills You'll join an agile and diverse, global teamMust-Haves: Proven experience in service engineering or a related field, with a focus on complex technical repairs and maintenance Excellent technical expertise in robotics, electronics, and mechanical systems Strong problem-solving abilities and attention to detail Excellent communication and interpersonal skills, with the ability to facilitate cross-functional collaboration Demonstrated ability to work independently and as part of a team Versatility to handle ambiguity and rise to challenges in a rapidly scaling business environment We want to see your work! Candidates must submit a portfolio of their work in addition to their resume.How to Apply: Share your CV and set up a screening call with our talent team by emailing Zuzanna Szelest at (url removed). Why work with Proactive Global? Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role! Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy. Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy