Join List & Found, an award-winning, SEO-focused digital agency based in Manchester, recognised by the UK & European Search Awards, Prolific North and the Global Agency Awards. We are looking for a skilled and motivated Senior Account Manager to help maintain and grow our strong client relationships while ensuring the successful delivery of tailored digital strategies.
You’ll play a crucial role in bridging the gap between clients and our internal team, helping shape and drive our campaigns from start to finish by ensuring that our strategies are aligned with client needs and expectations.
Key Responsibilities:
- Build and maintain strong relationships with a portfolio of B2B clients, acting as their primary point of contact.
- Collaborate with the project manager to gather client insights and ensure the team receives detailed, actionable briefs.
- Lead client discovery sessions to understand their business goals and challenges, ensuring this information is communicated to the team to develop effective strategies.
- Coordinate and oversee the campaign process, ensuring timelines are met, and project milestones are communicated to both the client and internal teams.
- As a Senior Account Manager, you will present performance reports and insights to clients. This is a crucial aspect of your role, as it allows you to showcase the impact of our campaigns and make recommendations for further improvements.
- Proactively manage client expectations, ensuring they are always informed and confident in the progress of their projects.
- Identify growth opportunities within client accounts by suggesting additional services or areas for campaign enhancement.
What We’re Looking For:
- Proven experience in account management, preferably in a digital marketing or SEO-focused environment.
- Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients.
- Strong organisational skills, able to manage multiple accounts and deadlines simultaneously.
- A data-driven mindset, capable of interpreting campaign results and providing actionable insights.
- A proactive, solutions-oriented approach, able to anticipate client needs and offer strategic recommendations.
- A passion for digital marketing and helping businesses grow through SEO and online strategy.
Depending on your experience, we're offering between £28-35k for this role with annual pay reviews, alongside private medical insurance from Vitality, great holidays and a load of other benefits.