Company:
CV-Library
Location: London
Closing Date: 07/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Traits that are important to this role
- Clear communication with customer and technical support team
- Ability solve problems independently with proper communication management
- Able work well in a team environment
Functional activities the resource should be capable of
- Complete requests within an established SLA per corporate standards as needed
- Update/modify Asset ownership
- Triage requests that require exception approvals
What technical skills will successful candidates possess?
- Previous experience with high ticket volume in a customer service environment
- Ability to multitask and meet deadlines
- Service Now experience is a plus
- Intermediate understanding of PC and MAC hardware
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