Operations Duty Manager

Role Purpose: Responsible for the overall daily management of the Operations department related to all Cargo operations, ensuring the operation is kept up to date and is always compliant in accordance with the Regulations to ensure the daily support for the Company’s strategy and on time performance is maintained. Key Accountabilities & Responsibilities of the role: Responsible for oversight and control of daily Operations requirements related to Cargo Operations, Messaging and Compliance. Supporting on-time performance and operational delivery Responsible for Customer, Crew and Dispatch liaison for flight scheduling and flight related issues when required Must work closely with third party providers to support the delivery of the processes, procedures and dispatching of aircraft to the expected One Air and client standards Review Flight Confirmations, Flight Briefs and Final Briefing packages Responsible for reviewing any flight planning provided by the third-party provider and feedback enhancements as per the AOC regulations and the customers’ requirements Review all operational set ups that they comply with national authority regulations Responsible for monitoring Flight Dispatch tasks carried out by third party providers as per the agreed requirements, National Authority Requirements and delivered in line with the Service Level Agreement. Compliance monitoring in all areas of dispatch delivered by the third-party provider Ensure a Pro-Active and timely response to feedback any communication, set-up, planning discrepancies with the third-party providers, crew and clients Monitor all flight set ups to make sure compliant with all flight time limitations as set out in OMA chapter 7 for each AOC Operational Systems administration to reflect One Air client requirements Deliver a safety culture and raise safety issues where and when required by the official channels Fulfilling any required task of the One Air AOCs in relation to Ground Operations Ensuring correct input of operational and flight related data Monitoring the scheduling of flights and flight following Assisting in travel and transport requirements where required Sending of activity reports Processing, reviewing of post flight paperwork where applicable Ensuring the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice Responsible for handling critical issues in a timely manner through liaison with crew, station managers, load masters, airport authorities and internal departments to effectively deal with potential barriers to effective operations Excellent communications ensuring all communication channels are effective both with all external and internal stakeholders connected to cargo operations, including customer service teams, to ensure effective operational delivery Responsible for targeting the reduction of cargo handling issues, and their consequences Responsible for ensuring they maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems and procedures. Key skills , knowledge, Experience required: (i.e. those required to fulfil the role, including qualifications): Must have a sound knowledge of the English language, both written and spoken Excellent and a very comprehensive knowledge of applicable regulations with respect to Dispatch Procedures, Ground Operations, Customs, Dangerous Goods and Security A comprehensive knowledge of IATA and IOSA standards Previous experience with a good knowledge and familiarity with aviation management systems Must have had at least three years relevant work experience Has a proven ability to plan and organise often fast moving ever changing operational needs on a daily basis Excellent interpersonal and all-round communication skills with the ability to problem solve under pressure whilst ensuring the operation is fully supported Excellent team and customer focus skills Knowledge of the LEON flight software system Experience in using the PPS flight planning system Dispatchers Licence would be desirable but not essential What we offer: An annual salary of £44,000, holiday allowance of 33 days including bank holidays, 8% Company pension contribution, Employee Assistance Programme, Life Assurance (3x annual salary) and Private Healthcare Insurance after successful probation. Any additional relevant information: The post holder will be required to work 42 hours per week on a 4 on/4 off shift pattern and be flexible with working hours. May be required to occasionally work overseas. One Air Values underlined by our Behaviours: Creative Enjoy a challenge Focus on solutions Celebrate our differences Embrace new ideas Strive for excellence Trusted Open and Honest We do what we say Ambitious but realistic Customer focused Reliable Collaborative Build strong relationships Work together Respect everyone's view Remain calm under pressure Have fun Accomplished Safe Secure Effective Resilient