Helpdesk Administrator

MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex. Key Responsibilities: * Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. * Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements. * To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. * Liaison and follow up with Managers, engineers and approved subcontractors. * Ensure tasks are completed in line with the PPM planners and/ or client requirements. * Report back to clients and contract staff on job progress and close out. * Compile small work quotations * Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately. * Provide accurate information to clients about MJ Ferguson Services * Invoicing of project and FM invoices as required * Provide admin support to Project and FM Managers * Any other reasonable duties as requested by the Company. If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience