Customer Service Associate

CUSTOMER SERVICE ASSOCIATE JOB SUMMARY: As a Customer Service Associate, you will be an integral member of the team, supporting the smooth running of a busy and dynamic department and providing a first-class service throughout. KEY RESPONSIBILITIES OF THE CUSTOMER SERVICE ASSOCIATE: * Supporting the customer order fulfilment process and to be able to offer solutions when orders can not be fulfilled. * Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise, during the allocation and movement of stock. * Respond to incoming calls and email queries relating to shipment, delivery, stock updates, or new order requirements etc * Management of goods into the business, involving working with Purchasing to ensure goods will be in time for the required orders. * Prepare relevant documents in line with the requirements of exporting goods out of the UK * Work closely with both the end customer, external transport / logistics companies, as well as the wider team, to ensure that the customer receives the best service at all times. SKILLS / EXPERIENCE: * Previous experience of working in a similar role is essential – You will need to be able to demonstrate excellent customer service skills, have a professional manner and quickly understand the requirements of the customer. * A good understanding of business processes and the supply chain desirable. * Good knowledge of Microsoft Office packages. * Previous experience of working on CRM / ERP packages is essential – our client have a very innovative approach and are constantly reviewing their systems and processes – confidence to work with multiple systems, is essential. * Strong organisational and administration skills. Are you looking to work for a company who genuinely value their team, are proud about their ethical values, and focus on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction. Our client is a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years. * Free parking on site * Free Snacks, soft drinks, tea and coffee on site, as well as weekly free lunches * Competitive holiday package, with opportunity to buy / sell extra days * Team building and other wonderful social events and wellbeing initiatives * Stunning state of the art offices and break out facilities and a friendly, supportive work environment For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment