IT Service Delivery Manager (Portfolio IT Manager)

An exciting new role has arisen for a Portfolio IT Manager to join GPE reporting into the Senior Operations Manager. GPE is a highly regarded central London property investment and development company quoted on the London Stock Exchange. The Company, which employs around 140 people, owns around £2.5 billion of real estate – primarily commercial offices including their growing flexible workspace (Flex), but also retail - 100% in central London with a rent roll of approx. £100 million per annum. The business focuses on acquiring, managing and repositioning properties – to unlock their full potential and value. This approach, combined with successful reading of the real estate market, continues to deliver great performance for shareholders and makes for a dynamic environment in which to work. At GPE, we genuinely believe that diversity gives us strength, but we know this strength is only fully realised if our environment is truly inclusive. Our culture is grounded in genuine and mutual respect, and we do not tolerate discrimination of any kind. We hire talented, unique individuals who are encouraged to collaborate, be their authentic selves and they support their colleagues to do the same. Your key responsibilities will include: Manage the Technology deliverables for any portfolio / development activities, project managing technology deliverables on new developments and refurbishments. Provide quotes and estimates to the development and investment teams to support future portfolio initiatives. Oversee and manage the support provided to sites to ensure day to day service levels are met working closely with both GPE Staff and suppliers/partners. Hold suppliers / partners to account for delivering any new technology to sites on time and to budget. Manage Digital and Technology related finances for any portfolio project related activities. Support the leasing and flex teams with customer pre-sales, on boarding and off boarding activities. Support any Digital and Technology related customer feedback sessions, to help improve customer engagement. Service Delivery Management to ensure continuity of service from suppliers and partners. Introduce better monitoring and alerting for sites so that we identify and resolve any technology issues before they impact on customers. Build relationships with our customers technical teams, strengthening their reliance and perceptions of GPE as a partner of choice. Ensure we have effective marketing material and customer facing documents, that support our ambitions and effectively communicate our offering to customers. Work closely with the Customer Experience team and support any customer technology requirements Critical skills: Technically adept at managing and delivering network and hardware services across a complex portfolio. Great communication and interpersonal skills to ensure all stakeholders are kept fully informed of any customer impacting activities, in particular where customer satisfaction is at risk. Strong listening skills, to support great engagement with customers and deliver the service that our customers deserve Ability to interpret technical aspects into easy to understand business concepts or outcomes. Personal attributes: A customer first mindset to ensure we provide a consistent and appropriate level of service to our customers and stakeholders. The ability to handle a large and varied workload, across service and delivery. Great attention to detail, to ensure all data, information and reports are always accurate and timely. Strong influencing skills to embed business wide processes and bring the whole business on the journey. A dynamic individual who enjoys working in a fast-paced environment. The ability to be able to build relationships in the business, be self-directed and able to use their own initiative to progress tasks/activities balanced with knowing when to seek advice. High degree of professionalism and integrity, with the ability to be discreet Able to define and implement new ways of working to help speed up and simplify our business. Conscientious and delivers on commitments in-order to meet the needs of the business. Work well with a mixture of stakeholders, internally and externally including a variety of Digital & Technology suppliers. A continuous improvement mind-set – constantly looks for ways to deliver the best outcomes to the team and the wider business. Works flexibly and cooperatively as part of a team Live by our Company Values We achieve more together We are committed to excellence We are open and fair We embrace opportunity As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled candidates that meet the minimum criteria for this position will be offered an interview. Moreover, we will ensure that reasonable adjustments are made for applicants during the recruiting process. We encourage candidates to confirm any requirements that we can reasonably fulfil to make the application process a positive experience for all candidates. If you would like to provide any feedback on your application process this would also be welcome by emailing [email protected]. Please note: This is a direct search led by GPE. Applications from recruitment agencies will not be accepted no will fees be paid for unsolicited CVs.