Customer Service Manager

Job Purpose Are you a dynamic professional with a passion for customer service and logistics? Join our team as a Customer Services Manager, responsible for maintaining top-tier account and customer communications. Ensure that our service meets the highest standards, aligned with our Service Level Agreements (SLA) and Key Performance Indicators (KPI). Working Hours: Monday – Friday (42.5 hours a week) Responsibilities * Manage customer accounts and respond to queries promptly. * Process outbound and collection of freight movements using WMS and TMS systems. * Accurately enter TMS jobs in a timely manner. * Update and communicate internal schedules; provide outbound information to customers. * Ensure correct rating of freight movements for timely invoicing. * Perform administrative tasks to the highest standards, adhering to customer SLAs and internal processes. * Communicate with other departments to ensure deliveries and collections are completed; report any failures. * Investigate and rectify failed deliveries or discrepancies. * Enter, collate, distribute, and present customer KPI data for internal and external communication. * Maintain excellent verbal and written communication skills with a professional telephone manner. Qualifications and Training: Qualified to GCSE Level in English and Maths (or equivalent) Knowledge and Experience: Essential: * Customer service experience within a Transport or Warehouse environment. * Proficiency in MS Excel, Word, Outlook, PowerPoint and Salesforce * Strong organisational and administrative abilities with the ability to work independently or as part of a team . * Excellent communication and interpersonal skills * Willingness to build strong interpersonal relationships and grow a customer service team * Skilled in producing reports for management What do we offer * 30 days holiday including Bank Holidays * Life Assurance Cover * Health Cash Plan * Personal development opportunities * Free on-site parking * Competitive salary * Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest How to Apply If you are ready to join a vibrant team and contribute to our success, apply today