Medical Receptionist

Job summaryAn excellent opportunity has arisen for a Medical Receptionist to join our friendly Practice Team.We are currently seeking to employ 1-2, full or part-time candidates. The suitable candidate will be required to cover one early morning 7:30am and one late night 6pm per week.Main duties of the jobTo be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers. About usPelaw MedicalPractice is a well-established GP Practice, who offer outstanding care to ourpatients and staff. We also work collaborativelywith our Neighbouring Practices, Community & Voluntary Sector Colleagues,to support and deliver services to our patients in the community.We are a GMSPractice. Practice list size 5400 patients.Fully computerised-EMIS Web Clinical System. High QOF/Enhanced Serviceachievers. CQC Rating overall good.Job description Job responsibilitiesThe following are the core responsibilities ofthe Receptionist. There may be, onoccasion, a requirement to carry out other tasks. This will be dependent uponfactors such as workload and staffing levels:Maintainand monitor the practice appointment systemProcesspersonal, telephone and e-requests for appointmentsAnswerincoming phone calls, transferring calls or dealing with the callers requestappropriatelySignpostpatients to the correct serviceInitiatingcontact with and responding to, requests from patients, team members andexternal agenciesClinicallycode data on EMIS WebPhotocopydocumentation as requiredDataentry of new and temporary registrations and relevant patient information asrequiredInputdata into patients healthcare records as necessaryDirectrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative teamManageall queries as necessary in an efficient mannerCarryout system searches as requestedMaintaina clean, tidy, effective working area at all timesMonitorand maintain the reception area and notice boardsSupportall clinical staff with general tasks as requestedJob description Job responsibilitiesThe following are the core responsibilities ofthe Receptionist. There may be, onoccasion, a requirement to carry out other tasks. This will be dependent uponfactors such as workload and staffing levels:Maintainand monitor the practice appointment systemProcesspersonal, telephone and e-requests for appointmentsAnswerincoming phone calls, transferring calls or dealing with the callers requestappropriatelySignpostpatients to the correct serviceInitiatingcontact with and responding to, requests from patients, team members andexternal agenciesClinicallycode data on EMIS WebPhotocopydocumentation as requiredDataentry of new and temporary registrations and relevant patient information asrequiredInputdata into patients healthcare records as necessaryDirectrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative teamManageall queries as necessary in an efficient mannerCarryout system searches as requestedMaintaina clean, tidy, effective working area at all timesMonitorand maintain the reception area and notice boardsSupportall clinical staff with general tasks as requestedPerson Specification Experience Essential Experience of working with the General Public Desirable Experience of working in a healthcare setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) Person Specification Experience Essential Experience of working with the General Public Desirable Experience of working in a healthcare setting Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) Employer details Employer namePelaw Medical Practice Address7&8 Croxdale Terrace Pelaw GatesheadNE10 0RR Employer's website