Retail Assistant Manager

Red Snapper Recruitment are recruiting for a Retail Assistant Manager based in Bradford-On-Avon. The purpose of this role is to assist the Shop Manager in the dynamic and efficient management of volunteer staff, premises, and stock. The role is crucial in maximizing sales, achieving performance targets, and ensuring outstanding customer service that drives repeat business. You will also ensure compliance with all security, health, and safety standards, stepping in to lead the shop in the manager’s absence. This is full-time 37.5 hours, Monday to Friday, permanent role offering a salary of £22,310 per annuum. (Flexibility to work weekends) Main duties and responsibilities * Work towards targets and optimise strategies to exceed these and to assist with the recruitment of volunteers * Collaborate with the Shop Manager to meet and exceed income and profit targets by optimizing sales strategies, minimizing operational costs, and continually seeking innovative ways to enhance business performance. * Maintain a clean, organized, and visually appealing shop environment, ensuring that the customer's first impression is consistently positive. * Extend this standard of cleanliness and orderliness to all areas, including the sorting room. * Ensure compliance with all statutory obligations, with a proactive approach to health and safety standards. * Support the generation of a consistent supply of high-quality stock donations. * Oversee the sorting, pricing and preparation of items for sale, ensuring efficient stock rotation in line with retail policies. * Promptly manage unwanted donations, maximizing revenue from these items through effective disposal methods * Assist in the recruitment, training, and development of a motivated volunteer team to ensure smooth store operations. * Ensure the shop is adequately staffed at all times, delivering exceptional customer service and creating a welcoming atmosphere for our customers. * Identify and nurture key volunteers to deputize effectively for the Shop Manager or Assistant Shop Manager when needed. * Support the Shop Manager in adhering to all administrative and financial procedures, including cash handling, banking, weekly returns, and volunteer records. * Uphold security protocols rigorously, reporting any incidents to the appropriate authorities without delay. * Actively participate in regular supervision sessions, team meetings, and staff development activities. * Attend relevant training and contribute to skill-sharing initiatives within the team. Person Specification * Experience working within a retail environment * General management, preferably in retail * Demonstrable ability to use Microsoft Office (Word, Excel, Outlook, Access, Teams) and other virtual platforms * Ability to communicate effectively * Numerate and comfortable with preparing and analysing sales data with a good standard of written English * Good organisational ability * Creative approach to problem solving * Basic Knowledge of Health & Safety, Fire Regulations and ability to identify potential risks * Ability to inspire and motivate a team to work to achieve goals * Able to work on own initiative and prioritise tasks Role is subject to DBS check at the relevant level. If you would like to be considered for this position and have the relevant experience, then please email your CV to (email address removed) Alternatively, if this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer