INARA is Seeking an Ambitious Individual to Grow with a Thriving Company
HEADLINE SUMMARY:
International Money Transfer and Currency Exchange Business based in SE London
An ideal opportunity for an ambitious individual to develop and grow with a dynamic company to start as soon as possible.
CONTEXT:
In the rapidly evolving remittance sector, Inara has established a significant presence over 25 years in several Latin American remittance corridors. The company transfers funds from the UK through a network of trusted and reliable pay-out partners.
Inara recognizes the need for top-tier cashiers in its SE London branch to deliver outstanding customer service in this competitive sector as it moves into the next critical phase of becoming a high-tech player in the market.
THE ROLE:
- Provide ‘best-in-class’ retail customer service to remittance customers: maintain consistent excellence to foster long-term customer loyalty.
- With excellent numeracy skills, provide accurate quotes and ensure absolute precision in handling cash and card transactions.
- This is a key client-facing role, both face-to-face and over the phone: provide rates, give quotes, conduct phone transactions, and accept card payments.
- 40-hour work week with flexible hours, including weekends and bank holidays on a rotating schedule.
- Competitive salary package in line with industry standards.
QUALIFICATIONS:
Must have:
- A natural instinct to provide service with a smile and an engaging voice.
- Good working knowledge of spoken and written English and Spanish.
- Excellent numeracy skills.
- Proven track record in retail, with experience in handling people and money.
- Confidence in working with a multicultural clientele.
- A natural ability to put customers at ease, regardless of their origin or social background.
- Tenacity in negotiating with demanding customers.
- Ability to gather and accurately disseminate client data for compliance purposes.
- Unquestionable integrity.
- A commitment to continuous self-improvement.
Should have:
- Experience in a similar role within the retail financial services industry.
- A particular affinity for relating to customers with a foreign accent.
- Knowledge and experience in compliance.
- Familiarity with cloud-based systems.
- Patience to assist customers with limited linguistic abilities.
- Eagerness to grow with the business.
- Willingness to multitask, always seeking to make excellent use of time.
- A strong spirit of teamwork.
- Independence, with the ability to work alone at times and take sound commercial initiatives.
Good to have:
- Cultural sensitivity and a genuine affinity for Latin American markets.
- High energy.
- Working knowledge of additional European languages.
RESPONSE:
Please reply with full details, including your CV and a cover letter explaining your suitability for the position, to Juan Olivares at [email protected].
NB: A reminder that all successful candidates will be required to undergo a CRB check and provide references prior to employment.