The Company:
We are seeking a detail-oriented and organized Sales Operations Executive to join our team, based in Manchester. In this role, you will work closely with the merchandising and sales teams to ensure the smooth processing of sales orders and adherence to the critical path. Your key responsibility will be to help ensure that customers receive the right product on time by keeping the workflow efficient and accurate.
Key Responsibilities:
- Order Processing: Work closely with the sales and merchandising teams to ensure sales orders are processed accurately and in a timely manner. Oversee the order lifecycle from initial placement to delivery, ensuring all customer requirements are met.
- Critical Path Management: Monitor and manage the critical path for sales orders, ensuring key milestones are achieved and deadlines are met. Liaise with internal teams to resolve any issues that could delay orders and escalate where necessary.
- Customer Communication: Act as a point of contact for sales-related queries, providing timely updates to internal teams and ensuring that customer expectations are managed and met.
- Data Management: Maintain accurate records of sales orders, product availability, and delivery schedules. Ensure data is up to date in the relevant systems and that internal stakeholders have the information they need to make informed decisions.
- Cross-functional Liaison: Work collaboratively with merchandising, logistics, and sales teams to align inventory, orders, and delivery schedules. Ensure clear communication across departments to support a seamless customer experience.
- Process Improvement: Identify opportunities to improve the sales order process, streamline operations, and increase efficiency. Work with colleagues to implement improvements and resolve any operational challenges.
Skills Required:
- Experience: Previous experience (1-2 years) in sales operations, merchandising support, or a similar role, ideally within the retail or apparel industry.
- Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and a proactive approach to managing tasks.
- Skills: Strong organizational skills with excellent attention to detail. Ability to manage multiple priorities and meet deadlines. Proficiency in Microsoft Office, particularly Excel, and experience with Microsoft Navision or order management systems is preferred.
Personal Attributes
- Highly organized with a strong attention to detail
- Able to work efficiently under pressure and prioritize tasks
- A team player with a positive attitude and a proactive approach
- Comfortable working in a fast-paced environment where flexibility and adaptability are key
Benefits and more
Offering a competitive salary with an attractive benefits package to support your health and well-being.
Enjoy up to 26 days of annual leave, in addition to bank holidays.
AVIVA pension scheme offers employer contributions of 4%.
Provide death in service cover and critical illness cover for all employee and all employees have access to the WeCare online health platform.
Operate a discretionary bonus scheme, which pays up to an additional 4% of salary as bonus each year.
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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.