Enterprise Customer Services Specialist
About Us
For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.
Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
Are you passionate about delivering exceptional customer service and ready to make a significant impact within an ambitious and dynamic organisation?
Working as part of the Enterprise Customer Services Team, your role will be to deliver a professional level of Customer Service to Direct Enterprise/Corporate customers ensuring the correct service wrap is delivered, with focus on the following:
- Delivering efficient, effective and bespoke service to our customers.
- Providing 'First time fix' with close attention to the quality and accuracy of information delivered.
- Maintaining a crucial link between Sales Account Managers/Service Delivery Managers and customers.
Responsibilities
- Build and maintain professional relationships with our in-life customers ensuring that all customer contacts received are resolved promptly, efficiently and accurately through to resolution.
- Deliver bespoke, efficient and effective end-to-end service to our customers, ensuring a first-time fix with high quality and accurate information.
- Using your knowledge to resolve customer issues proactively or efficiently source necessary information to provide suitable solutions.
- Prioritising and managing workload efficiently to address workload from our customer base.
- Maintain a crucial link between Sales Account Managers, Service Delivery Managers and customers.
- Develop and nurture relationships with key stakeholders including Sales, Service Management, Technology, Project Management and key partners.
- Develop and maintain a comprehensive knowledge of all TalkTalk Business products and services.
Skills and experience we are looking for
Experience in the Telecoms market is an advantage but experience in customer service call handling is essential.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
- Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
- Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
Be a part of our story
We're human, just like you. We've created a happy, diverse, inspiring workplace for real people, just like you.
So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.