***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***
Desktop Support Analyst/2nd Line Support Analyst
A fantastic opportunity has arisen for a Desktop Support Analyst/2nd Line Support Analyst to join our London based law firm on an initial 6 month contract basis.
Desktop Support Analyst/2nd Line Support Analyst
Summary:
The Desktop Support Analyst/2nd Line Support Analyst will be client-focused, skilled in professional communication, and able to collaborate with Technology managers, colleagues, clients, lawyers, and other business services teams.
Desktop Support Analyst/2nd Line Support Analyst
Key Responsibilities:
o Providing second level/floor support for escalated incidents, configuring and maintaining
PCs and other IT equipment, and managing inventory records and devices.
o Visiting users and clients to fix calls, providing on the spot training or floor walking
where necessary.
o Maintaining equipment readiness and ensuring all devices, particularly computers, have
current security patches installed for presentations.
Technology Support Analyst / 2nd Line Support Analyst
Attributes/Skills:
o Hands-on experience in desk-side troubleshooting and application support for various
software, including MS Word, Interwoven, MS Outlook, Intapp Time, MS Excel/MS PowerPoint,
Citrix/Duo/MS Authenticator.
o Exposure or experience with database applications, administrative knowledge of Microsoft
back-office products, Networking Directory Services (Microsoft ADS, LDAP), TCP/IP DHCP,
DNS.
o Familiarity with WebEx and AV support, including Cisco AV Systems, is preferred.
Technology Support Analyst / 2nd Line Support Analyst
***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***