IT Support Analyst

IT Support Analyst Location: Lincoln (On Site) 6 Month Contract Rate: £160 per day (Inside IR35) Skills: Windows 10 / 11, SCCM, InTune, VOIP, Active Directory, ITIL We are looking to recruit an IT Support Analyst on an initial 6 month contract for a leading public sector organisation. This is an office based role and you will work 5 days a week in Lincoln. In this role, you will work on resolving technical issues swiftly and effectively, ensuring systems remain operational and fit for purpose. Key Responsibilities: Provide detailed advice and guidance to all users on effective use of IT systems, products, and services. Manage and maintain endpoints using technologies like InTune, SCCM, Knox, and Azure-based administration. Oversee the Airwave estate using Radio Manager. Manage the Windows 10 OS lifecycle, including application testing, security control, and feature release updates. Support the deployment of VOIP telephony, laptops, mobiles, and other hardware technologies. Ensure all documentation is accurate and up to date, including asset registers and technical knowledge bases. Provide out-of-hours support through the IT on-call service rota, ensuring minimal disruption to operations. Contribute to project implementations with your technical expertise. Skills and Experience: Experience working within an ITIL environment. Proficient in managing mobile devices using Intune. Strong knowledge of VOIP technology. Expertise in managing endpoints and software deployment using SCCM, Active Directory, and Intune. Experience with Radio Manager for maintaining Airwave systems. In-depth understanding of Microsoft operating systems (Windows 10, O365) and applications. Knowledge of network topologies, WAN/LAN, and TCP/IP protocols. Familiarity with Microsoft Active Directory, including security groups, organisational units, and group policies. Person Specification: Excellent communication and influencing skills across all levels. Analytical problem-solving abilities and a proactive approach to challenges. Flexible and adaptable to changing work environments and hours. Ability to remain calm and focused under pressure.