Optima Support Analyst

Great opportunity to join Barchester's IT team as an Optima Support Analyst on a 12 month fixed term contract. As an IT Applications Support Analyst, you will provide desk-based support and system administration for Barchester's applications. Main focus will be supporting Allocate Optima rostering solution full-time across all of Barchester's care homes and hospitals.

As other solutions come into Barchester, scope will increase on supporting other digital products and solutions. Remote working role, all equipment will be provided. This is a pivotal role in ensuring the successful implementation of the system, and that users across the business are trained and confident in its application.

NEED TO HAVE Good experience and knowledge around using and working with Optima

Have excellent written and verbal communication skills

Be a team player as well as being able to work on own initiative and under pressure

NEED TO DO Provide desk-based support and advice while escalating problems to relevant areas or suppliers

Maintain and update the IT Service Management Software to manage, record and analyse all IT support

Maintain appropriate system configuration by undertaking system administration tasks and adhering to

relevant business guidance

Supporting and communicating with users of varying abilities, helping them to become proficient and capable

Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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