European Freight Forwarder

European Freight Forwarder Location – Gloucester Monday to Friday 0900 – 1730 hrs This is an amazing opportunity to join an award-winning provider of international logistics and freight services, as a European Operations Team Leader. You will be providing a valuable service to the Freight Operations department by leading a small team and overseeing all aspects of the day-to-day duties involved, efficiently and effectively. Responsibilities: ·Lead a small team of operational staff to oversee the efficient running of the European Operations department on a day-to-day basis ·Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance and compliance with industry regulations ·Plan weekly export trailers efficiently to maximise trailer payloads ·Develop key service relationships with customers, colleagues and overseas agents to provide efficient and effective service ·Ensure good internal communication between key departments, Customs, Transport, Warehouse to ensure efficient loading & transport of customer goods ·Resolving and managing customer/agent queries courteously and efficiently ·Adding charges and accruals to shipments ·Arranging all risks insurance for high value/client sensitive shipments ·Working with the team to align and streamline internal processes ·Deputise for the Branch Manager as and when required Required Skills & Experience: ·Experience of working in a freight forwarding/logistics role, particularly European road freight (essential) ·Experience of working in a supervisory role (desirable) ·Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes and loading metres (desirable) ·Strong customer service skills ·Commercially aware ·Clear and confident communicator ·Analytical & accurate, with excellent attention to detail ·Assertive ·Computer literate and able to learn how to use new systems effectively ·Ability to work collaboratively as a team player ·Confident using Microsoft packages such as Word, Excel, PowerPoint ·Good attention to detail when handling data Ability to manage time effectively and priorities workload Other information is a 'Great Place to Work' - here are just some of our benefits... 25 days annual leave plus 8 bank holidays BHN Discount Platform Employee Assistance Program Contributory Pension Scheme Discounted Gym Membership Pay Day Treat Days Learning Management System Mental Health Forum& First Aiders This is a great opportunity for the right individual to join an award-winning and growing company, who genuinely care about their employees