Service Administrator

Service Administrator Location: Hybrid Full-Time 8-6 (37.5 hours a week) Salary DOE Our client, a leading provider of bespoke communication services, is looking for a Service Administrator to join their growing team. Known for delivering tailored technology solutions, they are trusted by businesses across the UK for their impartial advice and exceptional customer service. The Role: As a Service Administrator, you will play a key role in supporting the service team, ensuring seamless customer experiences. You’ll handle a variety of administrative tasks, from managing customer orders to resolving billing queries and coordinating repairs. Your attention to detail and passion for customer service will be essential in maintaining smooth operations. Key Responsibilities: Assist customers with placing orders and provide regular updates on progress. Ensure accurate information is provided to the procurement team for ordering equipment. Handle service cancellations, repairs, and delivery arrangements. Resolve delivery and billing queries, keeping customers informed at all stages. Produce stock reports and ad-hoc reports for internal and external stakeholders.What You’ll Need: Strong communication skills and the ability to manage challenging stakeholders. Proficiency in Microsoft Excel and experience with ticketing systems (preferred). A results-focused mindset with a high level of attention to detail. Previous experience in business administration or service coordination.What’s in It for You: Competitive salary (£25-27,000) + annual profit share bonus. 22 days holiday, plus your birthday off! Pension, NHS Healthcare Top Up Plan, and life insurance (3x salary). Discounts on entertainment, shopping, and leisure activities. A supportive team with a fun, collaborative culture.This is an excellent opportunity for a motivated Service Administrator to join a company that values innovation, customer focus, and teamwork. Ready to apply? Get in touch today