ASB Officer

MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis. Key Responsibilities: * To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies. * Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary. * Prepare cases and attend and represent us at Court hearings. * Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour. * Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales. * To attend resident meetings and other meetings as appropriate. * Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered. * To provide as required written reports in relation to issues and events related to the patch. * Provide cover for other Officers and staff in their absence. * To undertake any other duties commensurate with the position as designated by the line manager. Knowledge and Skills: * Basic knowledge of Housing law * Awareness of Current Housing issues * Good literacy and numeracy levels * Dealing with Customers in one to one situations * Responding to customer enquiries by telephone * Ability to prioritise work load * IT Literate/good keyboard skills * Good written and verbal communication * Ability to interpret /implement policy, procedure and legislation * Full Driving Licence * Good written and verbal communications * Performance Minded * Willingness to undertake relevant Training * Communicates effective at all levels in a clear, concise and open manner. * Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers * Committed to working with team and partners to achieve common goals and ensure performance at highest level. * Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals