Senior Manager Process Improvement (Fulfilment)

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that. We're here for the first step, the next step, and the big step . You're not just a number to us. You've got to know you'll love working here. It's as important to us as you ‘being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply! We are recruiting for a Senior Manager Process Improvement – Fulfilment, you will report directly to the Director of Fulfilment and be responsible for building essential processes that improve our fulfilment product. You will have complete ownership of forecasting/planning, reporting and the operational improvement program, with this comes ownership of service level agreement improvement. How will you do this You will galvanise support and buy-in from the broader team through a collaborative work ethic and credibility drawn from a deep understanding of fulfilment operations and of process implementation. You will lean heavily on data to analyse areas of opportunity, prioritise with clarity and implement initiatives that work, within a fast-paced operational environment.You will work with third parties to deliver solutions, holding them to account for their deliverables. Who are you You will be excited by data and driven by customer satisfaction.You will be willing to work from the ground up but also have the ability to borrow and refine where a process already exists.You will have exceptional stakeholder management skills and be equally at home in front of a laptop, a variety of leadership teams, including C-Suite or a client.You will be willing and able to scale with the fulfilment product. Finally, you will happily work within our core values: Do The Right Thing - For our people, communities, and planet. Be Dynamic - Seize opportunities, own them, and dare to be different. Celebrate Cost Leadership - Know your numbers, invest in our future, and spend it like your own. Deliver for customers - Go the extra mile, understand our customers and care for every parcel. Where does this position sit This position sits on the Fulfilment leadership team with peers such as the GM of fulfilment Hubs, the Head of Fulfilment Sales, the Head of Fulfilment account management and fulfilment Product manager. Together you will be responsible for the strategic direction of EVRi fulfilment, a crucial part of the EVRi corporate growth strategy. In summary, The Senior Manager Process Improvement – Fulfilment presents an excellent opportunity for the right candidate to help build something new, with exceptional investment opportunities and leadership support You will; Key Accountabilities: Build and operate the Forecast and planning model together with data scientists and engineers to Improve accuracy at an appropriate granularity ensuring smooth and cost-effective operations. Build and operate a stock control and warehouse grid optimisation model: Work closely with the Warehouse Management tech leader and GM of fulfilment hubs to control stock movements within the warehouses and execute against agreed cost saving goals. Own our Service level improvement program: creating value by ensuring a class leading fulfilment service at a reasonable cost. Build and manage reporting: Build from the ground up, together with existing EVRi data teams create and manage a suite of reports to enable tight management of operational and client facing metrics, holding owners to account for plans and improvements. Own our customer services proposition: including working with a 3PL, our existing customer service function and our account management function to develop world class query resolution and customer solution management program. Build and/or improve our Value Adding Service strategy, including but not limited to: Returns, international inbound, Kitting, large and light. To be successful in this role you will have work experience within a 3PL logistics provider, supply chain, logistics and distribution or operations environment in an international company. Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position. Proven track record of delivering projects within scope, time, budget, and quality. Project Management experience in a related industry. You will have Business case decision-making, complex problem-solving capabilities, and attention to detail You will also Strong data analysis skills - Ability to produce, interpret and draw conclusions from data. Technical Expertise – knowledge of SQL or equivalent Excellent computer literacy (Access, Excel, PowerPoint, Outlook, and Word); Strong Communication & interpersonal skills. Proficiency in Analytical tools, such as Data-warehouse tables; SQL / Power BI. We encourage flexible working to fit your individual needs, as well as the team's - that could be from the office, from home or a mixture of both. We also offer excellent benefits such as £6K car allowance, up to 30% annual bonus, a range of retailer discounts from our clients and much more. You can also work internationally for up to 90 days a year if your role allows you to. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome We're excited for the future. Let's deliver it together. TPBN1_UKTJ