AD Energy are currently seeking a Senior IT Analyst to join our global leading automotive supplier. The role would certainly suit someone who would enjoy being surrounded by cutting edge technology and for a business who supplies all major OEMs and F1 teams.
General Description
Our client is looking for a full-time IT Senior Analyst. You’ll be joining our small team where the IT Senior Analyst is the primary point of contact for colleagues reporting issues and seeking advice. Providing high quality customer service in a timely manner is important.
This is a varied position involving both reactive and proactive covering all aspects of IT support. Users are primary on notebook PC and iPhone/iPad equipment and Microsoft software. You’ll be expected to own and manage issues through to resolution for colleagues. As the IT Senior Analyst, you will be tasked with providing all levels of support to colleagues which are split between office based and remote, this will include occasional visits to customer locations. Support all IT systems at offices and remote sites ensuring reliability and stability for colleagues, including those using mobile data 4G/5G and Starlink.
Lead local projects, developing processes, equipment refreshes and maintaining server and network infrastructure.
Operational Tasks and Responsibilities
Responsible for managing ServiceDesk priorities, meeting colleague expectations and working to deadlines.
Maintain IT infrastructure and network security across all UK sites.
Carry out duties compliant with ISO:27001 standards.
Form and maintain mutually supportive relationships with the IT specialists based at other affiliates.
Administer and manage notebooks, desktops, servers, and infrastructure.
Administer and manage communication systems (Teams, Webex and mobiles).
Provide technical support to colleagues and management in all IT matters and have ability to research the more complex issues that may arise through to solution.
Keep up to date with technologies appropriate to the role and to provide proposals on improving existing technology, practices, and procedures within the department.
IT Project planning, implementation and support to meet delivery deadlines.
To carry out any other duties as reasonably required commensurate with the nature of the job.
Experience and requirements for the role
- Min 5 years’ experience in IT Support / IT Servicedesk environment, in a 2nd line support role (some 3rd line knowledge would be of benefit)
- Good interpersonal and communication skills with a flexible and positive approach
- Valid UK driving licence and Passport
- Windows 10/11
- Windows Server (physical and virtual) – VMware
- Apple iOS / iPadOS & MDM
- Experience of Active Directory / SharePoint / M365 & Teams
Experience of conferencing solutions such as Cisco Webex / MS Teams
Support and troubleshooting of laptop/desktop issues and peripheral devices (inc. printers)
Asset management
Ability to prioritise support work and provide clear reports to senior colleagues
Ability to work autonomously and occasionally out of normal hours
Ability to manage your time effectively and able to work remotely if required
Additional desirable experience
Knowledge of LAN fundamentals – routers, switches, firewalls, patching
Jira / Confluence knowledge
ISO:27001
Coding / Programming