Service Advisor

Service Advisor- Renault and Dacia Bristol Salary: £27,500 per annum basic (Approx. £33,000 OTE through bonus scheme) Hours: 45hrs per week- Monday to Friday 07:30am to 17:30pm and 8am to 6pm on rota basis. Saturdays on rotation 8am to 12:30pm, paid at overtime rate. Our client Our client is a family run multi-franchised dealership group which has been established for over 80 years. They sell and maintain new and used Renault, Dacia, Citroen, Peugeot, and Volvo. Many of our clients’ employees have been with them for over 20 years, starting in junior roles and progressing into senior management. Our clients open and supportive management system provides a great place to realise your potential and unlock your career. Company Benefits: * You will receive 30 days holiday (inclusive of Bank Holidays) * Amazing progression opportunities * Colleague Referral Bonus of up to £1,000 * Extensive Manufacturer Training * Exclusive Discounts on New and Used vehicles * Discount on MOT & Servicing (including your family) * Cycle to work scheme * A range of training and leadership development programmes * Life Assurance (death in service benefit) * Staff & Family Car Scheme * Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders Job Responsibilities: (This role will be reporting to the Aftersales Manager) * Respond to customer calls, schedule appointments, and document details in DMS. * Coordinate vehicle drop-offs, collections, and quotations. * Identify additional service needs from vehicle and customer history. * Manage job cards, order parts, and input data into the DMS. * Greet customers, define service needs, and book workshops. * Confirm payment methods and authorisation for work. * Communicate service needs to the team and obtain authorisation for additional work. * Update customers on progress and confirm collection times. * Finalise invoices, explain work and charges, and process transactions. * Handle complaints and offer solutions as per policy. * Stay informed on promotions and communicate them. * Liaise with warranty providers for approval. * Ensure accurate documentation and compliance. * Manage workflow and maintain product knowledge. * Follow health, safety, and quality procedures. Skills/Experience: * Previous experience in a customer service role within the automotive industry. * Driving Licence Required. * Strong communication and interpersonal skills. * Proficient in computer systems and basic office software. About Aligra - Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors