IT Support Analyst

IT Support Analyst Carrickfergus, County Antrim The Organisation An independent fashion house boasting 100 years of heritage, our clients brand portfolio includes leading menswear brands as well as a best-in-class schoolwear brand. With the companys long-established strength and success rooted in an unmatched commitment to product quality and exceptional customer service across all channels, their future vision is now focused on connected retail, creating a seamless experience for customers engaging with each of its brands across all offline and online touchpoints. Leveraging new technologies to bring leading-edge digital environments to the shop floor, they enhance customer experience and customer service in the fulfilment of an omni-channel sales strategy. They are now looking for an IT Support Analyst to join them on a full-time, permanent basis. The Benefits - Competitive salary DOE - Bonus scheme - Contributory pension scheme This is an exciting opportunity for an experienced IT support professional to join our clients fast-paced, dynamic team. Working at the forefront of technology, you will play a vital role in ensuring the smooth operation of their IT systems across various platforms. So, if youre passionate about IT support and eager to advance your career, read on and apply today! The Role As an IT Support Analyst, you will provide 1st and 2nd line technical support to end-users. Ensuring the smooth operation of IT systems, you will resolve any hardware or software issues and manage IT service desk requests. You will install and configure software, and support the network infrastructure, all while maintaining IT asset records and providing training for staff. Additionally, you will: - Troubleshoot and resolve issues related to operating systems, software, and peripherals - Administer user accounts, Active Directory, and Office 365 - Collaborate with IT team members to improve system efficiency and continuity of service - Escalate complex issues to senior technical teams - Perform system maintenance, updates, and staff onboarding for software applications About You To be considered as an IT Support Analyst, you will need: - Previous experience in an IT support or helpdesk role, preferably within a fast-paced environment - Proficiency in Windows-based operating systems (10/11/Server OS/M365) and basic networking (TCP/IP, DNS, VPN) - Knowledge of Active Directory, Office 365 administration, and remote desktop tools - Strong communication and interpersonal skills to explain technical issues to non-technical users Other organisations may call this role IT Support Technician, IT Helpdesk Analyst, Technical Support Specialist, or Desktop Support Engineer. Webrecruit and our clients are equal opportunities employers, value diversity, and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join our client as an IT Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.