Senior End User Engineer

HAYWARD HAWK is currently seeking a Senior End User Engineer to join a growing team that delivers exceptional IT and cyber services to clients.Job OverviewIn this role, you will play a crucial part in improving the security and performance of client devices and applications through standardized configurations and automated deployments. You will also provide advanced support to the end-user team, troubleshooting and resolving complex issues.Key ResponsibilitiesBuild, configure, and automate deployments of end-user devices and applications.Perform OS and application patching, along with remediation as needed.Package applications for deployment.Develop and enforce M365 policies and standards.Provide advanced technical support for complex end-user issues related to:Email deliveryMicrosoft 365 policies and settingsMulti-Factor Authentication (MFA)Intune managementApplication packagingOS performance and tuningEndpoint protectionOffer technical assistance through phone, email, chat, and in-person channels.Work closely with internal teams and external vendors to provide a seamless client experience and escalate issues when necessary.Create and update standard operating procedures (SOPs) and knowledge articles.Stay updated on industry trends and contribute to the roadmap for modern workplace platforms.Ideal Candidate ProfileStrong experience with end-user technologies, including:Modern workplace solutionsMicrosoft 365, Intune (MDM, MAM), Conditional AccessMicrosoft DLPRemote management and patching platformsEnd-user experience monitoring toolsVDI and application virtualizationExperience with patching solutions (e.g., Microsoft, Ivanti, or equivalent RMM tools).Familiarity with data protection solutions such as Microsoft Azure, VEEAM, Rubrik, or Zerto.Experience working in both a proactive engineering capacity and a hands-on technical support role.Excellent oral and written communication skills with a personable and friendly approach.Passionate about delivering top-tier managed services.Self-motivated, ambitious, and comfortable working in a fast-paced environment both independently and as part of a team.For more details, please contact Alice Armstrong at Hayward Hawk.