Service Desk Manager

Job Advert: Service Desk Manager – Azure, Microsoft, Servers, SQL Database Location: Solihull Salary: Up to £58,000 ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager . In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure , Microsoft Servers , and SQL Databases . Responsibilities include: Managing the day-to-day operations of the service desk team, ensuring efficient service delivery and meeting SLAs. Leading, mentoring, and developing a team of 1st to 3rd line engineers , ensuring they provide top-quality support and technical solutions. Hands-on technical support and management of cloud and on-premises infrastructure, particularly in Azure , Windows Server environments , and SQL Databases . Troubleshooting and resolving escalated issues from the team and clients. Overseeing the implementation of system updates, maintenance, and optimising performance across various IT systems. Collaborating with key clients to assess their needs and provide tailored technical solutions. Ensuring system security, backups, and disaster recovery processes are in place and operating effectively. Key Requirements: Proven experience in a service desk management role, ideally in an MSP environment, with the ability to lead and motivate a large team of engineers. Hands-on technical expertise in Microsoft Azure , Windows Server environments , and SQL databases . Excellent communication and leadership skills, capable of guiding and developing a team across different technical levels. Ability to balance managerial responsibilities with hands-on technical duties, providing support where necessary. Experience with networking, IT infrastructure, and system integration. A customer-centric approach, with strong interpersonal skills to work effectively with clients and stakeholders. What’s on Offer: Competitive salary up to £58,000. A leadership role in a growing and innovative MSP, with the chance to shape and develop the service desk function. Opportunities for career progression and ongoing professional development. A friendly, collaborative working environment that values teamwork and initiative. If you are an experienced Service Desk Manager who thrives in a hands-on role and has a passion for leading technical teams, this is the perfect next step for you! Apply via ChapmanTate Associates today to explore this exciting opportunity further.