Customer Service Team Leader

Julie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley. You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms. As a Customer Service Team Leader, you will: Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include: Ensure that all incoming paper and electronic documentation is scanned/recorded daily Ensure all documentation received is reviewed and distributed to the appropriate teams Dispatch correspondence/documentation to our customers and other Providers Review, monitor and maintain quality control of the team’s work, providing feedback Identify and provide training as required Review objectives and create training and development plans Continuously improve and automate administration processes, keeping up to date Manage business practices, processes, changes and risks The ideal Customer Service Team Leader will have the following skills and experience: · 2 years’ customer service Team Leader experience, ideally within a financial services environment · Achieved or willing to undertake a Level 3 award in Financial Administration · Strong written and oral communication skills · Experience of planning, monitoring and controlling work · Experience of motivating, coaching and developing a team · Good organisation skills and ability to prioritise to meet business deadlines · Good interpersonal skills · Able to identify and assess risk in a customer services environment In return, you will get 25 days holiday, contributory pension and life assurance plus a yearly bonus. You will receive individual and team training to help develop in the role and will be joining a friendly and collaborative work environment