Customer Service Support Manager

Our client based on the outskirts of Guildford are seeking a Customer Service Support Manager- to join their close-knit team. The successful candidate should have a great team-working ethic and be prepared to work in a hands-on environment working for some big-name customers!

Key Responsibilities:

• Customer liaison by phone and email - providing quotations and product advice
• Assisting the warehouse with orders when needed
• Sales & marketing material preparation eg catalogues and price lists
• Chasing up samples supplied to customers to get feedback and aid sales
• Website product maintenance
• Exploration of new sales avenues and markets
• Data processing on the CRM to ensure the maintenance and correction of client, supplier and product data
• Uploading invoices of the system
• Attendance at shows and exhibitions where necessary

Experience and Skills Requirements:

• Flexibility - supporting other members of the team when necessary
• Excellent MS Word & Excel skills
• Solid numeracy skills required for product preparation, stock check and quotations
• Accuracy and attention to detail
• Enthusiastic and versatile
• Excellent telephone manner
• High standards of customer service

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

VR/06514