Property Insurance Team Manager

We are currently seeking a motivated and experienced Property Insurance Team Manager to lead a team of claims professionals. You will be responsible for the management of a sizeable team, ensuring the smooth running of day-to-day property claims operations, and delivering exceptional customer service. You will play a key role in achieving departmental targets and improving efficiency in claims handling. Hybrid working pattern with 2/3 on-site days.

Key Responsibilities:

• Lead and manage a team of property insurance claims handlers and underwriters
• Ensure all claims are processed efficiently, accurately, and in a timely manner
• Monitor and review team performance, providing coaching and development opportunities to drive continuous improvement
• Manage team workflow and allocate resources effectively to meet business objectives
• Oversee complex and high-value property claims, offering technical guidance and support
• Develop strategies to enhance customer satisfaction and improve claims outcomes
• Maintain up-to-date knowledge of industry regulations, emerging trends, and best practice
• Ensure adherence to internal processes, compliance standards, and regulatory requirements
• Collaborate with senior management to drive departmental goals and contribute to the wider business strategy
• Handle escalated customer issues to ensure successful resolution

Requirements:

• 5+ years’ experience in property insurance claims (commercial and domestic), with 2+ years direct team management experience
• Minimum Cert CILA/CII
• Any liability experienced could be advantageous
• Excellent leadership, communication, and organisational skills
• Ability to motivate and inspire a team to achieve targets and deliver excellent service
• Proficient in decision-making, problem-solving, and conflict resolution
• Strong focus on customer satisfaction and service delivery

Benefits:

• Competitive salary and performance-based bonus
• Flexible Benefits
• Professional development opportunities
• Company pension scheme.