Service Desk Analyst

Service Desk Analyst – Inside IR35 – Hybrid Our client is urgently looking for a Service Desk Analyst to join their team on a contract basis, initially for 3 months with a view to extend. Please note, the role is INSIDE of IR35. This is a hybrid role, with 2 days per week required on-site. Service Desk Analyst – Key Skills: 2+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role •    Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way •    Demonstrable troubleshooting and problem resolution skills •    Strong experience of Microsoft Windows 11 support and installation •    Strong Microsoft Office and Office 365 skills •    Active Directory and other account administration experience •    Experience working with and adhering to procedures •    Strong documentation skills  •    Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability •    Excellent customer service skills, the ability to build strong relationships across the broader IT teams and with the business. •    Experience working to Service Level Agreement targets Service Desk Analyst – Inside IR35 – Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.  Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)