Scheduling Coordinator

Scheduling Coordinator - Thame Pertemps is working exclusively with a long-standing client who is seeking to appoint a Scheduling Coordinator based within their busy head office based in Oxfordshire. We are looking for a dynamic, customer-focused individual to join our team. In this role, you'll be responsible for providing exceptional customer service and providing our customers with prompt and professional service. Salary: £26,000 - £30,000 (DOE) Hours: 8am-5pm Duties: - Handling customer inquiries via phone and email with professionalism and empathy. - Booking service and repair appointments for our engineers - Liaising with the technical and sales teams to resolve issues efficiently. - Issuing quotes and arranging installations - Keeping detailed records of customer interactions and ensuring follow-up as needed. - Ensuring service reminders are sent out and followed up - Liaising closely with our Commercial clients' customer care teams Requirements: - Proven experience in customer service, preferably in a technical/ construction/service/maintenance-related field. - Strong communication skills - A proactive problem-solver who can remain calm under pressure. - Competency with CRM systems and Microsoft Office. If you would be interested, please apply, or call Corinne at Pertemps Aylesbury