Resident Services Officer

The vacancy Are you experienced in managing Houses of Multiple Occupancy and working closely with residents to maintain high service standards? Are you an excellent communicator who can adapt their style to different audiences? We’re looking for a Resident Services Officer to manage a portfolio of bed spaces across four schemes in central London, primarily serving key workers in shared accommodation. You’ll focus on providing a responsive, resident-focused housing and re-housing service, ensuring smooth operations and high-quality outcomes for residents. You’ll take responsibility for letting rooms by conducting viewings and inspections, and work closely with the Allocations Officer In this role, you'll support income maximization by working collaboratively with other teams, ensuring correct rent charges and compliant tenancy agreements for annual rent increase. You’ll address anti-social behaviour and tenancy issues fairly, aiming for practical resolutions and work with the Community Safety team for tenancy breaches requiring legal action. You’ll manage contractors and suppliers on-site, ensuring value for money and resolving performance issues promptly, and regularly inspect health and safety compliance and maintain records for audits. To be successful in this role, you will be on site daily. If you’re creative in your problem-solving, energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. Could it be you? To be a success in this role, you're: * experienced in maintaining relationships with external partners, professionally to enhance reputation and business opportunities. * experienced in managing contractors and suppliers, ensuring value for money and resolving performance issues promptly. * knowledgeable of landlord-tenant legislation, especially Assured Shorthold Tenancies and Licence. * knowledgeable of health and safety legislation, particularly fire safety for HMOs * knowledgeable the important of record-keeping and safeguarding * experienced in managing legal processes for tenancy breaches, working with the legal team, and attending court as needed (desirable) Here are just a few of the benefits for working at Peabody: * 30 days’ annual holiday plus bank holidays * Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal. * 4 x Life Assurance * Two additional paid volunteering days each year * Family friendly policies * Up to 10% pension contribution matched 1:1 Are you ready to apply? Please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. Early applications are encouraged as we reserve the right to close the advertisement earlier than stated. Closing date: 14 October 2024 Interviews will take place on 29th October Contract type Permanent Weekly hours Monday-Friday 09.00-17.00 You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship